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1 Owner’s Manual Rev 1 Feb 08

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10 2 Getting to know your Mitel 1000 Parts Check Your package should arrive containing the following: Front Panel The front panel contains a ‘

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11 Label Color Function Power Off Power not connected to the Mitel 1000 Red Powering up or Mitel 1000 malfunction Flashing Red/Green Cord

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12 either indoors or outdoors, the range could be reduced to 160ft. Thick stone walls will severely affect the range. The symbol on your han

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13 Connecting your Existing Phone Line You may connect up to 2 existing phone lines (called CO lines) into the Mitel 1000. This is generally do

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14 away from the Mitel 1000 you can do so by having your electrician run telephone cable and install telephone jacks. Your electrician will need t

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15 Wall Mounting the Mitel 1000 The Mitel 1000 base unit can be wall mounted. You can print this page and use it as a template for locating the wal

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16 Desk Phone connections (underside of phone) Handset connectorLine cord connectorHeadset Port Data Port

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17 Attaching the Desk Phone desk plinth The desk plinth allows you to mount the Desk Phone at two angles. Wall-mounting a Desk Phone The phone

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18 Power Fail Telephone Connect a standard analogue telephone to the Power Fail connector. When the Mitel 1000 is switched off

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19 4 Using Your Mitel 1000 Phone System System Description • The Mitel 1000 comes equipped with 2 IP Trunks • The Mitel 1000 can also accommodat

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2 Table of Contents 1 Introduction ... 4 Conformance...

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20 Getting Started This section of your Owner’s Manual is your guide to using the Mitel 1000 system and its features. It also explains how to pro

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21 System Desk Phone Introduction to your system Desk Phone The system Desk Phones are highly featured display telephones for use with your Mitel

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22 When you make an internal call, the extension number you dial is displayed. If the extension has been programmed with a name, the name is displ

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23 When you are scrolling through menus pressing the C key steps back to the previous level menu. If you are entering digits before lifting the han

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24 To adjust the handset receiver volume, press the Volume Key when in Handset Mode. To adjust the ringing volume, press the Volume Key when the De

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25 Select the required option – ‘Set auto answer’ or ‘Cancel auto answer’, to set and cancel the Automatic answer mode respectively. Press the Spea

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26 Press the Speakerphone Key to finish programming. To enter system programming If your extension is the Programming Extension you have access to

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27 Speed Dial list Each extension can program up to 30 Individual Speed Dial numbers. You can also program 99 system speed dial numbers and names.

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28 Enter the first letter of the name or scroll through the entries to find the entry you want. When you have selected the number or name you want

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29 To transfer a call to an external number There are 2 different ways to transfer a call to an external number. One method uses the Mitel 1000 an

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3 Desk Phone– Basic Call Features ... 26 Additional Call Features...

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30 4. When the call is answered, you can go back and forth between both calls. Select the ‘Return and hold’ option on the display each time you w

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31 WARNING It is possible that an extension may misuse the External Forward facility. The default setting is that no extension is allowed to set

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32 WARNING It is possible that an extension may misuse the External Forward facility. The default setting is that no extension is allowed to set t

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33 To cancel a Forward on No Answer forwarding 1. From the Idle Menu, press the Scroll Down Key () until ‘Extension Forward’ is displayed 2. Sel

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34 3. Select a free line and dial the external number. 4. When the call is answered, select ‘Conference’ on the display. Note An external confe

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35 Call Pick-up This feature allows the user to pick up any call, ringing at another extension. These calls include Internal calls External calls

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36 If an attempt is made to barge-in on a protected extension the display shows “Barge-In Prohibited”. If barge-in is unsuccessful for any other re

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37 ‘Pick up park’ is then displayed on the top line on the display on all Desk Phones. Select this option to retrieve the parked call. Note Only

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38 For configuration via the Desk Phone interface, see page 64. To associate a caller number with a name, and route its calls to an extension . For

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39 Extension Set-Up options Do Not Disturb If your extension is set to ‘Do Not Disturb’, anyone trying to call you will receive a busy (engaged)

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4 1 Introduction Congratulations on purchasing the AccessLine Digital Phone Service featuring the Mitel 1000 phone system. You will now be able t

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40 Lift the handset and press either ‘Send digits’ or the Speakerphone Key. A line will be selected. Dial the number you require. To change your e

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41 To reset your Desk Phone From the Idle Menu, press the Scroll Down Key () to scroll downwards until ‘Reset the telephone’ is displayed. Select

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42 Music on Hold Options When an external call is placed on hold, you can choose between supplying music, a tone, or silence to the caller. The m

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43 Enter your Voicemail Password, which is 1111 by default, followed by #. Select ‘Play’. The new messages are played. Note Each message is time

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44 Transferring calls to Voice Boxes You can transfer calls to any Voice Box without calling the extension. When you are on a call select 'Tr

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45 Dial 5 Go back to the previous message Dial 7 Go back ten seconds Dial 8 Go forward ten seconds / Skip the time stamp Dial 9 Forward the me

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46 The user can set up remote notification to notify them of all new messages or only those marked as priority by callers to their voice mail. Rem

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47 Programming the pager number and the pager dial string Press the MESSAGE key. Enter your extension number (which is your voice mailbox number).

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48 For configuration via the Desk Phone interface, see page 78. To retrieve messages left on the Answering machine Messages stored on the Answering

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49 Using the Cordless Telephone The cordless telephone is designed for use with the Mitel 1000. The keys are as shown. Icons on your

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5 • The power socket outlet must be located near the product and must be easily accessible to allow plugging/unplugging. • Do not allow anything

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50 Making Calls There are two ways to place a CO Line call. 1. Dial the number and press Or 2. Press and then dial the num

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51 4. To return to the external call and release the extension, press INT (RECALL) and wait or press INT (RECALL) and dial 1. Preparatory Dialing

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52 Speakerphone calls Speakerphone provides the convenience of talking to the caller without holding onto the phone. You can communicate by using t

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53 1. Press The display shows the current volume level. Press to adjust the volume. Using Mute on a call During a call, if you wish to

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54 Using your phonebook You can use your phonebook to manage your contacts. Your phone has a private phonebook and a shared phonebook. The informat

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55 3. Select QUICK DIAL. Press OK. The first quick dial key is displayed. 4. Scroll to the quick dial key you wish to use. If no number is assigne

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56 Find out who has called you and who you have called Your phone keeps a record each time you make, receive or miss a call. You can access a list

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57 Additional features Keypad lock Locking the keypad prevents accidental key presses when you put your phone in the pocket. 1. Press and hold LOC

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58 Personalize your sounds You can assign different ringing melodies for each handset at different volume levels. Your phone also provides key pre

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59 Room Monitor When Room Monitor is set other extensions can call the phone. The extension automatically answers the call and the caller can liste

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6 FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the exterior of the cabinet of th

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60 Auto answer gives you the convenience of answering a call by just picking up the phone from the base unit/charger. You do not need to press any

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61 Safety precautions: • Do not allow the handset to come into contact with liquids or moisture. • Do not allow the charging contacts or the bat

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62 Battery requirements The handset requires two rechargeable NiMH batteries, size AAA 1.2V 750mAh (HR10/44).

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63 A Configuring Your Mitel 1000 via the Desk Phone To enter system programming If your extension is the Programming Extension you have access to

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64 To set up your system to display caller numbers received on CO lines (Caller ID service) If you subscribe to the Caller Number display service f

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65 Press the Scroll Down Key () until ‘Caller ID List’ is displayed. Select ‘Caller ID List’. Select ‘Store All Calls’ or ‘Store Unanswered Calls’

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66 To examine Extension Lock Passwords From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key () until ‘System prog

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67 Select the extensions that are to be allowed to barge-in. The extensions you select will have a “♦” displayed beside them. The default is that

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68 To restrict an extension from accessing a particular CO line From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key (

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69 If there are two or more local codes programmed in the Local Codes table then the 10 digit local number is stored and dialed for local calls. I

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7 Mode of Operation USOC Jack Permissive RJ11C Systems Facility Interface Codes (FIC), Service Order Codes (SOC), USOC Jack Codes and Ringer Equi

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70 To have Night Service remain on over weekends The Weekend Service feature ensures that if ‘Night Service’ is invoked on a Friday evening, the sw

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71 Press the Scroll Down Key () until ‘Music on Hold’ is displayed. Select ‘Music on hold’. Select the option (‘Internal Source’, ‘External Source

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72 When the name is entered, select ‘Confirm’. You will be presented with the Extension Menu and can continue programming other names. Press the S

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73 When entering a code an additional option is given on the display of your Desk Phone. This option is the “Any” key, which when selected inserts

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74 Enter the System Programming Password and select ‘Extensions’. Press the Scroll Down Key () until ‘Sys. Speed no. override’ is displayed. Selec

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75 Select the extensions that are to be allowed to use remote notification . Selecting the Number of Simultaneous Calls The number of simultaneous

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76 From the Programming extension, press the PROGRAM key. Press the Scroll Down key () until “System Programming” is displayed. Select “System P

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77 To turn on your Voice Mailbox When an extension is allocated a Mailbox ‘Forward’ on no answer is automatically set to the Voice Box. All calls n

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78 To turn the Answering Machine on and off At extension 20, press the Scroll Down Key () until Answering Machine’ is displayed. Select ‘Answering

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79 Select 'External forwarding'. Select ‘No trunk to trunk calls’. Select the extensions that are not allowed to activate an external for

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8 Electrical Safety Advisory It is strongly suggested that an AC surge arrestor be installed in the AC outlet to which this equipment is connected.

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80 Press the Speakerphone Key to finish programming. To configure unequipped line interfaces The system assumes that available line interfaces have

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81 Select either ‘Extension lock password’, or ‘Voicemail password’, or ‘System VM box’. 1. If you selected ‘Extension lock password’, the extensi

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82 The default is that all extensions are set for 25 Hz ringing. Inverting ringing cadences The external and Internal ringing cadences can be inter

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83 Programming Caller ID Detection On standard CO lines on the Mitel 1000 the 'Caller ID Detection' option is programmed. The system can

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84 Button Hopping When Button hopping is enabled if you press a second line key while on a call on another line the first call is disconnected. Wit

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85 Forward on no answer This is the time that elapses before a call ringing at an extension, with ’Forward On No Answer’ set, is Forwarded. Call Pa

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86 B Troubleshooting This appendix takes you through a step-by-step procedure to help you resolve problems that you may encounter when installing

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87 Troubleshooting the PABX No incoming calls Check that all phones programmed to ring are not programmed for DND or Forward. External calls block

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88 Unfortunately there is no facility to retrieve DELETED Voicemail messages. Noise from the Desk Phone speaker. There is an option on the Mitel 1

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9 Using this Document Notational conventions Acronyms are defined the first time they appear in the text. The term LAN refers to a group of Etherne

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