2
Known Integration Issues
Ringing call pickup fails to pick up the call
o Attempting to initiate the ringing call pickup from the KWS300 will result in the call
disconnecting and the initiator of the original call will be diverted to voice mail. There is
no workaround at this time.
DHCP Server Configuration
When a Polycom KWS300 is plugged into the network, it retrieves an IP address from the Dynamic Host
Control Protocol (DHCP) server. It also checks one of the options for the IP address of the TFTP
provisioning server. If this option is not present, the KWS300 does not automatically upgrade their
firmware, nor are they automatically provisioned.
To configure the DHCP server for Windows Server 2003/2008 and SBS, follow these steps:
1. Select Start > Control Panel > Administrative Tools > DHCP.
2. Right-click the domain where you want the Polycom KWS300 to be provisioned and select Set
Predefined Options.
3. Look for Option 66.
a. If Option 66 is not already defined, select Add.
Name: UC Server Provisioning Server
Data Type: String
Code: 66
Description: UC Server Provisioning Server IP Address
b. If Option 66 is already defined
i. If it is defined as an ‘IP Address’ type and the value is the IP address for UC
Server, no action is required.
ii. If it is not defined as an ‘IP Address’ type and/or the value is not the IP address
for the UC server, automatic detection of the KWS300 is not possible unless this
option can be changed as per the instructions in 3.a.
4. Select OK.
5. Right-click the Scope Options for the domain and select Configure Options.
6. Select the check box next to Option 66.
7. In the IP address field, enter the IP address of UC Server.
8. Select OK.
*For DHCP servers other than Windows Server 2003 and SBS, consult the appropriate documentation
and complete the option configuration as indicated in step 3.a.
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