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CHAPTER 1
OVERVIEW
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COLLABORATION ADVANCED
1
All rights reserved
2
Chapter 1:
3
Overview
3
Chapter 2:
3
Configuration
4
Programming
4
Chapter 4:
6
Troubleshooting
6
Appendix A :
6
Voice Prompts
6
CHAPTER 1
7
MCA Launcher
10
Remote Control enhancement
10
Personal ID (Identification)
11
Google Apps Integration
12
SIP and HD Video Support
12
Conference Enhancements
13
Client Only Delivery
13
1-way Audio to Web Client
13
MAS 5.0 Enhancements
14
Licenses
16
Capacity and Performance
17
Web-Only Conference
18
Bandwidth Requirements
19
Audio and Web Conference
20
Outlook Form Template
23
IAWC Migration
24
CHAPTER 2
27
Configure the MCD as follows:
30
Create IP Devices
31
Create a Hunt Group
31
Configure the Mitel 5000 CP
32
Enable OAI Connection
33
Configure IP Station Settings
34
CHAPTER 3
37
Chapter 3:
38
Configuring System Options
42
Configuring Voice Prompts
48
Recording Custom Prompts
49
Uploading Custom Prompts
49
Configuring Music-on-Hold
50
Viewing the Licenses
51
To view the current settings:
52
To change a graphic:
52
To restore default settings:
53
Migrating IAWC Data
55
Configuring SIP Server
56
Recording Retention Settings
60
Manage Clients
60
Adding User Accounts
62
Adding Guest User Accounts
63
Deleting a user profile
63
Managing User Accounts
63
Accessing a User Account
64
Editing a User Profile
64
Viewing Scheduled Conferences
66
Adding a Delegate
68
Listing User Accounts
69
Sending a Broadcast E-mail
73
Configuring Billing Codes
73
To add a billing code:
74
To delete a billing code:
74
Viewing Active Calls
75
(“200 OK”):
77
Manage Recordings
78
License Usage
79
Accessing SIP Logs
79
Logs.zip
80
Log files available on server
80
Server Reporting
81
VoIP Utilization Statistics
82
Scheduled Conferences
83
System Alerts Log
84
Install History Log
84
Port Reservations Report
85
CHAPTER 4
89
Troubleshooting Tables
92
Table 16: Dialing Issues
96
Technical Support
98
APPENDIX A
99
Introduction
100
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