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Voice Processing Features

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Accepting a Name

Page 233

Accepting a Name

When the caller is using the Voice Mail feature and accepts a name, the caller is transferred to

the corresponding mailbox. Then the caller will hear either the subscriber’s recorded greeting,

recorded directory name, or, if no recording has been made, the “mailbox number XXX is not

available” prompt. The caller can then record a message.

If the caller is using the Automated Attendant feature, and accepts the name, the caller is trans-

ferred to the selected destination (endpoint or mailbox) if it is available. If an endpoint exten-

sion is dialed and the destination is not available, the caller is sent to the associated mailbox, if

one exists.

Requesting Additional Information

After a name is selected from the directory, the caller has the option of requesting additional

information. When requested, the mailbox number, extension number, and name are played (if

they have not been disallowed).

Individual mailboxes and extension IDs can be programmed as “Private” in Database Program-

ming. A Private number is included in the directory and can be dialed by a caller who knows

the number, but the associated mailbox and extension number information are not available to

the caller; only the name is played.

Mailboxes and extension IDs can also be programmed as “Unlisted.” That means that the num-

ber will not be included in the directory, but can be dialed if the caller knows the extension

number.

Searching the Voice Mail Directory

To search the voice mail directory by saying the name:

If Automatic Speech Recognition (ASR) is enabled, you are given the option to search for a

name in the directory by saying it. When prompted, say the full name (most accurate results),

first name, or last name of the person you are searching for. The system searches the voice mail

directory and returns a list of names. If ASR is not enabled on your voice mail system, you can

use the dialpad buttons to search the directory (see below).

To search the directory using the endpoint’s dialpad digits:

1. Dial the Voice Mail access number. You hear the recorded system greeting.

2. Say “Directory” or press for Directory Services.

3. The buttons on your endpoint are labeled with letters. Use Quick Spell (non-display

endpoint or single line) or Exact Spell (display endpoint) to enter the desired name, as

described on page 231, then press . (If you want to exit from the directory without

selecting a name, press

or hang up.)

4. The Voice Mail application will play the selected name. Do one of the following:

• Say “Accept” or press to accept a name.

• Say “Previous” or press to hear the previous name in the directory.

• Say “More” or press to hear additional information for the selected name (if

allowed).

• Say “Next” or press to hear the next name in the directory.

• Say “New” or press and say or spell a new name to search for a different name.

• Say “Cancel” or press to exit the directory.

NOTE

If one to nine matches are located, you can browse the list of returned names

and select the correct name from the list. If the system locates 10 or more

matches, you are prompted to say “First” or “Last” to limit your search to a first

or last name.

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