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830 Parkview Drive North, El Segundo, CA 90245Tel: 310 747 3232 Fax: 310 747 3233WWW.UNIVOIP.COMOfficeConnectAdministrator Reference GuideRelease 5.0

4 Language Settings FinalLanguage SettingsIf configured by your service provider, you can configure language settings for users as well as for auto

94 Glossary FinalHHTML Hyper Text Markup Language. This is a system of tagging documents with context information allowing them to be displayed by

Glossary 95FinalPPRIPrimary Rate ISDN. This is a service that provides 23 digital voice channels plus 1 signaling channel on a standard T1 interfa

96 Glossary FinalTCP Transmission Control Protocol. This is a layer added onto the IP protocol (shown as TCP/IP) to provide reliable communication.

Glossary 97FinalZone A logical entity that associates sites with dial plans and CallP servers. Zones contain route entries that determine the phys

NOTES98 Notes Final

99FinalIndexNumerics5485 paging unit 87AAccount codesconfiguring entry 85description 20disabling 85enabling 85ACD Applications 51managing permiss

100 Index FinalGroupsbroadcast, adding 43broadcast, description 38broadcast, modify 44call, assigning users 41call, deleting 50call, locking member

Index 101Finalregional 31toll free (1-800) 31toll premium 31types 30Phone key profiles 20 22account codes 20adding 27assigning 36assigning to a us

102 Index FinalVView permission profiles 31WWhat’s new, in Release 4.0 1

Feedback on Documentation 103Feedback on DocumentationWe strive to continuously improve our documentation. If you find any errors or omissions in

Language Settings 5FinalThe language used for default prompts to callers who want to deposit a message in a voice mailbox is set for your company by

104 NotesNOTES

6 Administering the phone system FinalAdministering the phone systemThis section describes how to administer the phone system. To get your phone sy

Administering the phone system 7FinalQuick start for the phone systemThis section describes how to get your phone system working with minimal set up

8 Administering the phone system Finala Connect one end of an Ethernet cable to the network LAN jack and the other to network icon connector of t

Administering the phone system 9Finalc Enter your extension. If you have login/logout privileges, the display will show:d Enter your PIN.e

10 Administering the phone system Final- Managing group features on page “Managing group features” on page 38.- Incoming call routing on page “

Administering the phone system 11Final• Three way calling• Twinning (simultaneous ringing portion, not the pullback capability)The following web adm

12 Administering the phone system FinalUsers have Personal Identification Numbers (PINs), while locations do not. Therefore, locations cannot log i

Administering the phone system 13Final• First Name: (optional) The new user's first name. This will be displayed in the Internal Directory o

Note: The information contained in this document is the property of UniVoIP, Inc. and Broadview Networks, Inc. and is disclosed to you on the conditi

14 Administering the phone system Final• Hold Announcement: (optional) Select an announcement from the pull-down list to be played to callers wh

Administering the phone system 15FinalAdd a locationTo add a location, follow these steps:1 Select Users and Locations in the left menu.2 Select

16 Administering the phone system Final• Accessible from Auto Attendant Name Directories: Check this box to allow calls to be transferred to thi

Administering the phone system 17FinalDisable access for a user or locationDisable access for a user or location when you want to remove phone syste

18 Administering the phone system FinalEdit user on the user's behalfUsing Edit User on the User's Behalf, a system administrator can log

Administering the phone system 19FinalDelete a user or locationDeleting users or locations permanently removes them from the system. To delete a use

20 Administering the phone system FinalPhone key profilesThis section describes phone key configuration options and how to create and maintain phon

Administering the phone system 21FinalConference UnitAssign the Conference Unit option to a memory key to provide control of the conference unit if

22 Administering the phone system FinalForward to Number (LED)Assign the Forward to Number option to forward all incoming calls to a user defined p

Administering the phone system 23FinalIntercom to Co-WorkerAssign the Intercom to Co-Worker option to a memory key to allow you to make a page direc

iFinalWelcome ...1What's New in Release 5.0 ...

24 Administering the phone system FinalMonitor Call-SilentAssign the Monitor Call -Silent option to a memory key to allow call monitoring for an ex

Administering the phone system 25FinalPark/Retrieve Assign the Park/Retrieve option to put a call on hold at a park location such that it can be ret

26 Administering the phone system FinalView phone key profilesTo view phone key profiles, follow these steps:1 Select Profiles in the left menu.

Administering the phone system 27FinalDefault phone key profileYou cannot edit the System Settings default profile. If you do not create and assign

28 Administering the phone system FinalYour phone key profile is updated.11 Repeat steps 7-10 for each memory key to be programmed. 12 Assign use

Administering the phone system 29FinalModify a phone key profileTo modify a phone key profile, follow these steps:1 Select Profiles in the left me

30 Administering the phone system FinalSaving changes to a profile applies them to the members of the profile as soon as the member's phone is

Administering the phone system 31FinalPermission can be enabled or disabled based on the following business hours categories: • Open• Closed • Lunch

32 Administering the phone system FinalDefault permission profileThe “Unassigned” profile is the default permission profile. It is preconfigured to

Administering the phone system 33FinalAssign a permission profile to a user or locationTo associate users and locations with existing permission pro

ii FinalAdd a broadcast group ... 43Modify a broadcast group ...

34 Administering the phone system Finalall Business hours.Hours of business are configured on the Business Details page.Delete a permission profile

Administering the phone system 35FinalReset PINTo reset a user's PIN, follow these steps:1 Select Users and Locations in the left menu.2 Se

36 Administering the phone system FinalReset voice mail PINUsers are able to reset their own voice mailbox PIN through their web interface. To rese

Administering the phone system 37Final3 Select a phone key profile from the Profile Name list in the Phone Keys section of the user or location De

38 Administering the phone system FinalManaging group featuresUsing call group, incoming calls can be routed to multiple users. Each call group typ

Administering the phone system 39FinalMonitor groups(Monitor Call)Incoming calls to the monitor primary group member can be monitored and picked up

40 Administering the phone system FinalWhen a call to a broadcast or hunt group is ringing, subsequent calls to the same broadcast or hunt group ar

Administering the phone system 41FinalView call groupsThe Call Groups list page displays a list of all call groups in the system. To view call group

42 Administering the phone system Final1 Select Call Groups in the left menu.2 Select the Name to select a specific call group.3 Clear the Al

Administering the phone system 43Final No default call coverage is provided when a new broadcast, hunt, or rollover group is added. If call coverage

iiiFinalConfigure fax extension ... 90Handling lists ...

44 Administering the phone system FinalIf a broadcast group has no members assigned to it, or if all members are logged out of their phones, the ca

Administering the phone system 45FinalAdd a call pickup groupTo create a new call pickup group, follow these steps:1 Select Call Groups in the lef

46 Administering the phone system Final1 Select Call Groups in the left menu.2 Select Add Hunt Group from the Add list.3 Type the hunt group

Administering the phone system 47Finalcoverage to an external number.Modify a hunt groupTo modify an existing hunt group, follow these steps:1 Sel

48 Administering the phone system FinalChange the order of a hunt group member listThe order in which Hunt Group members appear in the Members of C

Administering the phone system 49FinalModify a monitor groupTo modify the information for an existing monitor group, follow these steps:1 Select C

50 Administering the phone system FinalWhen a rollover group is created it has all call permissions to enable call coverage to an external number.M

Administering the phone system 51Finalassociated members.You cannot delete a Hunt group, Broadcast group, or Rollover group if incoming call routing

52 Administering the phone system FinalExternal directory/speed dialsUsing the external directory feature, you can create and maintain a directory

Administering the phone system 53Final6 Click Save.7 You can choose to map one of the keys on your telephone to dial this number or add it to on

iv Final

54 Administering the phone system FinalDeleting an external directory entry that is being used by a company speed dial phone key mapping will have

Administering the phone system 55FinalThe General Information section contains the auto attendant name and extension information.A checkmark in the

56 Administering the phone system FinalTo configure custom menus and choices, select the Main Menu link. Modify an auto attendantTo modify an exist

Administering the phone system 57FinalAuto attendant menusThis section describes how to set up and manage auto attendant menus.View auto attendant m

58 Administering the phone system FinalTo set up or modify auto attendant choices, follow these steps:1 Select Auto Attendant in the left menu.2

Administering the phone system 59Finalmenu prompt list. There are three options: Call Group, System Disconnect, and User. 11 Click Save.12 Record

60 Administering the phone system Final4 Change the Submenu option to another option in the Send Caller To list for the phone key that starts the

Administering the phone system 61FinalBeside Auto Attendant Name Announcement: one of two messages appears:• Recorded—an auto attendant name is r

62 Administering the phone system Final12 Click Close on the pop-up window.Record auto attendant time of day greetings To record custom time-of-da

Administering the phone system 63Final5 Click Call.6 When the phone rings, pick up the handset.7 Listen to the instructions and wait for the t

Welcome 1FinalWelcomeCongratulations on acquiring your new OfficeConnect telephone system!The OfficeConnect system provides all the features that sm

64 Administering the phone system Final10 Choose from the following options:• To replay the prompt or greeting press 1• To save the prompt o

Administering the phone system 65Final• Evening greetingExample: Part B – Configure the auto attendant main menu optionsSelect the Main Menu link

66 Administering the phone system FinalExplanation• Phone keys 1—5 are defined as an Extension option, which allows a caller to type in the exte

Administering the phone system 67Finalcould not be accessed from the main menu by dialing their extension (the valid extension range for auto attend

68 Administering the phone system FinalSelecting Call Group displays a list of call groups in the Details area adjacent to the Send Caller To list.

Administering the phone system 69Final1 Select the number of times that you want the auto attendant menu prompts to be repeated from the Play menu

70 Administering the phone system FinalPhone key Menu OptionResult Wording for Prompt1 User Transfers caller to a specified user. To speak with the

Administering the phone system 71Final4 Select the number of times that you want the auto attendant menu prompts to be played from the Play menu p

72 Administering the phone system Final9 Press the Record button and repeat steps 6 through 10 for the following:• Afternoon Greeting• Even

Administering the phone system 73Final3 Type the auto attendant name and extension in the General Information section. 4 Select English from the

2 Welcome FinalFor each of these choices, users can select one ringing tone from a dropdown of standard ringing tones on the My Phone page. Additio

74 Administering the phone system Final2VoiceMail RetrievalThe user can leave the dial pad action unassigned. If a caller presses that key on the d

Administering the phone system 75Final4 Accept 3 as the default number of times that you want the auto attendant prompt to be repeated from the Pl

76 Administering the phone system FinalThe voice mail auto attendant is now saved with a custom phone key option configuration and matching custom

Administering the phone system 77FinalThe company in this example can be reached by dialing 6134356785 and 6134356786. The company administrator has

78 Administering the phone system Final6 Select the auto attendant from the list provided.7 Select the Calling Group option to direct the call

Administering the phone system 79FinalTo enable Emergency Override Routing so that all calls to one of your company phone numbers will be routed to

80 Administering the phone system Final• One phone number will be dedicated to the sales team so that they can be reached directly. All sales team

Administering the phone system 81Final5 Click Save. Example: Part C – Configure the "main" company phone numberTo configure the system s

82 Administering the phone system Final• Special hours of operation You can configure permissions for users and incoming call routing to be differe

Administering the phone system 83Final• Hour: Hour of service fields should not exceed 24 hours or be less than 0 hours. Minute fields should not

Introduction 3FinalIntroductionThis document is a reference guide for the administration of the phone system. It describes how to customize your pho

84 Administering the phone system FinalIf the ring tone is not configured at the Subscriber level, it defaults to the Tenant level; if the ring ton

Administering the phone system 85FinalOnce provisioned for your business, this announcement on hold becomes the default announcement for all the use

86 Administering the phone system Final3 Select the Disabled option in the Account Codes list.4 Click Save.Configure zero-out destinationIf you

Administering the phone system 87FinalPhones The system maintains a list of all of the phones that are plugged in and connected to the network at yo

88 Administering the phone system FinalView phone inventory list To view all company phones connected to the network, follow these steps:1 Select

Administering the phone system 89Final5 Select Unassigned from the Assigned User/Location list to unassign the user or location from the phone (op

90 Administering the phone system FinalResetting a device may end a call in progress.Assign phoneIt is possible to assign a phone to the user/locat

Administering the phone system 91Final2 Select Add a location.Complete the information required making sure that you assign a permission profile t

92 Administering the phone system Final2 Sort the list by selecting on any of the column headings. 3 Select the browser window Print button or

Glossary 93FinalGlossaryAAuto Attendant An automated system that directs incoming calls to the appropriate extensions.ATM Asynchronous Transfer Mo